We are SEOFIED IT SERVICES PVT LTD Limited. We own and operate www.hourlyz.co.uk and we are committed to protecting and respecting your privacy. We are a limited company registered in India and under company act 2013 and have our registered office at Unit Flat No. 4D, Crystal Plaza, Laxmisagar, Bhubaneswar, Odisha, India. CIN No - U72200OR2015PTC019296
For the purposes of the Data Protection Act 1998 (the Act) and the European General Data Protection Regulation (GDPR), the data controller is SEOFIED IT SERVICES PVT LTD, hereinafter referred to as “ Hourlyz ”.
If you have any questions or suggestions about this information or would like to contact us to exercise your rights, please contact us at:
SEOFIED IT SERVICES PVT LTD , Flat No. 4D, Crystal Plaza , Laxmisagar, Bhubaneswar, Odisha, India . CIN No - U72200OR2015PTC019296 ; E-Mail: email@example.com
b. General information on the processing of personal data
The use of this website may result in the processing of personal data. The term “personal data” under data protection law refers to all information relating to a specific or identifiable person. An IP address can also be considered personal data. An IP address is assigned to each device connected to the internet by the internet service provider so that it can send and receive data. When you use the website, we collect data that you provide yourself. In addition, when you use the website, we automatically collect certain information about your use of it.
We process personal data in compliance with the relevant data protection regulations of the GDPR and the Act. We will only process data where we are legally permitted to do so. When you use this website, we will process personal data only with your consent (Article 6, paragraph 1, (a), GDPR), for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract (Article 6, paragraph 1, (b), GDPR), for compliance with a legal obligation (Article 6, paragraph 1, (c), GDPR), or if the processing is necessary for the purposes of our legitimate interests or the legitimate interests of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require the protection of personal data (Article 6, paragraph 1, (f), GDPR), If you are applying for an open position with us we will additionally process your personal data in connection with your interest in future employment with us (Article 26, paragraph 1, GDPR).
c. Duration of Storage
Unless otherwise stated in the following sections, we will store the data only as long as necessary to achieve the purpose of processing or to fulfil our contractual or statutory obligations. Such statutory storage duties may result especially from commercial or tax law regulations.
d. Technical Service Providers
If not specified otherwise in the following notes the processing of data is done on servers of technical service providers, which were contracted by us to do so. These service providers process data strictly by our instructions and are contractually committed to ensure adequate technical and organizational data protection measures.
2. Special notes for users
In the following, we will describe how we process data when you book household services via our platform and request the service of a cleaner.
a. Booking of household services
To book household services via our website you are required to register with us and create your own Hourlyz account. This profile is necessary to identify potential service providers that offer their services in the area requested and based on additional criteria you put forward.
We collect the following information:
First name, last name, email address, telephone number, street, house number, additional address information, postcode, city, preferred method of payment (hereinafter combined referred to as “user profile data”); type of service requested and additional services as well as the date, time and duration of the requested service; information if service is one-off or recurring (hereinafter combined referred to as “booking data”; time of user profile creation and update;
In addition, you are able to specify the following information on a voluntary basis:
Presence of domestic animals, disposal site for waste, availability of parking spots, specification of special needs (e.g. certain priorities or rooms, which should not be included in the service requested), possible requirements regarding cleaning materials, information on how the service provider can access your apartment (e.g. keys are with neighbour or you are at home).
HOURLYZ transfers the user profile data, booking data and possibly additional information provided by you on a voluntary basis for the purpose of arranging household services to service providers you selected during the booking process plus potentially other service providers that fit your booking criteria.
If a booking request is accepted and a contract between you and a cleaner is confirmed HOURLYZ also processes your user profile data for the purpose of booking support, fulfilment, completion, accounting and follow-up assistance of the respective booked cleans and services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc.
On top of that, we use user profile data, especially your telephone number, to send out automated messages to notify and remind you of upcoming cleaning events and services.
HOURLYZ also uses the booking data to the required extent to generate invoices for the delivered services of the partner and any following necessary assistance (e.g. in case of inadequate service delivery of cleaner).
In addition we transfer, depending on the chosen method of payment, your credit card data (card number, expiry date, security code) or your bank account details (hereinafter also referred to as “payment data”), that HOURLYZ collects in connection to the booking, to the licensed payment provider Stripe, Inc., 185 Berry Street, Suite 550, San Francisco, CA 94107, cooperating with us for the purpose of handling of payments (hereinafter referred to as “payment provider”). The payment provider is collecting, processing and using the payment data for the purpose of handling of payments respectively collecting the receivables from your bank account. There is no additional storage of your payment data.
As part of our fulfilment, we store the services you booked and that were delivered by a cleaner including created invoices in your user profile, so that we are able to provide access to this information at a later point in time.
The legal basis for the described data processing is Article 6, paragraph 1, (b), GDPR.
If you are leaving a review about a delivered household service, HOURLYZ will process the data provided by you for the purpose of displaying the review on our platform. Legal basis of this data processing is Article 6, paragraph 1, (b), GDPR.
c. Advertising consent for your user profile data
If you have consented to receive promotional offers from us, we process and use your user profile data, booking data and additional data as well as the access time of your user profile to understand your usage habits better and to contact you with informative information on additional services that might be of interest for you. You can withdraw your consent for promotional purposes (e.g. Newsletter) at any time using the unsubscribe link available in every email as well or by sending an email to dataprotection@Hourlyz.co.uk. Legal basis for this processing is Article 6, paragraph 1, (a), GDPR.
d. Update/Deletion of profile data
You are able to update your additional information and user data at any time in your user profile. If you want to delete your user profile HOURLYZ will block your data first and then delete afterwards.
3. Special notes for cleaners and service providers
a. Registration and mediation
If you are registering as a cleaner on our platform HOURLYZ processes the following data for the purpose of being able to initiate and potentially close a contract with you regarding the arrangement of household services:
First name, last name, email address, street, house number, postcode, city, nationality, date of birth and telephone number (hereinafter combined referred to as “partner profile data”), information on whether you are allowed to work as self-employed , your previous cleaning experience, information on your access to means of transportation, your bank details, your language skills, information on the work area and the potential timeframe of your availability and your access to different means of communication (mobile phone, smartphone, internet access) (hereinafter combined referred to as “data cleaner”). In addition, you are able to provide/upload a picture of yourself as well as a short description of yourself.
HOURLYZ stores your profile data and such information that is created as part of the accounting of arranged cleans in a profile for cleaners, which can be accessed by you. Some of the stored profile data will also be published on our website, especially your first name, picture and a short description.
Cleaner profile data is used by HOURLYZ for the purpose of fulfilment, completion and accounting of booked cleans/services as well as contracts including additional related actions such as invoices, credit, claims, cancellations etc and is stored in the respective profile.
In addition, HOURLYZ uses cleaner profile data, especially your telephone number, to send out automatic messages to notify and remind of upcoming cleaning events.
Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.
If a user leaves a review on our platform, HOURLYZ will process this data for the purpose of displaying the review on the platform. Reviews are an integral part of our platform to ensure the utmost transparency for users.
Legal basis for this data processing is Article 6, paragraph 1, (b), GDPR.
In case you want to delete your Hourlyz profile, HOURLYZ will block your data first and then delete afterwards.
10. Analysis of our website
a. Google Analytics
Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs cookies. The information generated by these cookies about your usage of our website is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate user usage of our site, to compile reports on website activity for us, and to provide other services related to website and internet usage. It is possible to create pseudonymous user profiles using this information.
We use Google Analytics only with an active IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address within member states of the European Union or signatory states to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is transferred to a Google server in the USA and is abbreviated there. The IP address transmitted by your browser within the context of Google Analytics will not be combined with any other data held by Google.
The legal basis for the use of this service is Article 6 (1) (f) GDPR and serves our legitimate interest to ensure a needs and demand-driven layout of our website and services.
You may prevent or stop data processing at any time. To do this you can download and install a browser plugin that blocks tracking services or can adjust the settings on your browser software accordingly to prevent cookies from being installed.
11. Tracking & Retargeting
a. Facebook (visitor action pixels)
Our website uses “visitor action pixels” from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, hereinafter referred to as “Facebook”.
The visitor action pixel allows user behaviour to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy. See more here.
The visitor action pixel is triggered by Facebook when visiting our website and may store a cookie on your device. If you log into Facebook after this or visit our website when logged into Facebook, the visit to our website will be linked to your account. The personal data collected still remains anonymous to us and does not allow us to make any assumptions about the identity of users. This data is nevertheless stored and processed by Facebook so that it might be possible to link this to respective user accounts and can be used for market research or other promotional purposes by Facebook.
b. Facebook Custom Audiences
Our website uses "Custom Audiences", provided by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, hereinafter referred to as "Facebook". A remarketing pixel is integrated on our website through which Facebook can capture users of our website and use their data as the basis for ads (Facebook Ads). Through this pixel, general information on your browser session will be sent to Facebook as well as an irreversible checksum (hash value) – not specific to the individual - which is generated from your Facebook ID. Further information on Facebook’s use of data and your rights and settings options to protect your personal data are available here.
The legal basis for the use of this service is Article 6 (1) (f) GDPR and serves our legitimate commercial interests.
Should you wish to disable Facebook Website Custom Audiences in the future you can opt-out here.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation. See more here.
c. Google Marketing Services
Our website uses marketing and remarketing services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, hereinafter referred to as “Google”. These services allow us to display advertisements in a more targeted manner in order to present advertisements of interest to users. Through remarketing, ads and products are displayed to users relating to an interest established by activity on other websites within the Google network. For these purposes, a code is used by Google when our website is accessed and what are referred to as (re)marketing tags are incorporated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies may also be used instead of cookies). Cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which apps users have visited, which content they are interested in and which offers have been used. In addition, technical information about the browser and operating system, referring websites, the length of the visit as well as any additional data about the use of the online products and services are stored. The IP address of users is also recorded, although we would like inform you that within the framework of Google Analytics, IP addresses within member states of the European Union or in other contracting states to the Agreement on the European Economic Area are truncated.
All user data will only be processed as pseudonymous data. Google does not store any names or email addresses. All displayed ads are therefore not displayed specifically for a person, but for the owner of the cookie. This information is collected by Google and transmitted to and stored by servers in the USA.
One of the Google marketing services we use is the online advertising program Google AdWords. In the case of Google AdWords, each AdWords customer receives a different conversion cookie. Cookies can therefore not be tracked through the websites of AdWords customers. The information collected by the cookie is used to generate conversion statistics for AdWords customers who have opted for conversion tracking. AdWords customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that personally identifies users.
If you wish to object to the interest-based advertising by Google marketing services, you can do so using the settings and opt-out options provided by Google here.
Google is certified under the Privacy Shield Agreement and thus guarantees its compliance with European data protection legislation. See more here.